Do you take a deposit?

Not for the tuning itself, not any more. We used to take a £50 booking deposit up front. We do not do that now.

What we do instead is take your card details when you book, to hold the slot. You pay for the work on the day, in the normal way.

If you cancel

Cancel with at least 5 days’ notice and there’s nothing to pay.

If you cancel within 5 days of your booking, or don’t turn up, we charge the card you booked with:

• £50 for tuning appointments and workshop jobs under 3 hours
• £135 for workshop jobs of 3 hours or more, plus £45 for each hour over 3, up to a maximum of £500 (for example, 4 hours is £180 and 6 hours is £270)

A slot takes a ramp, a technician and often the dyno out of the diary, and at short notice that time can’t be sold to anyone else. Tell us as early as you can.

Booked a check online without a quote, such as a diagnostics check? You can cancel free of charge up to 24 hours before.

Moving your booking

You can move your booking yourself from the link in your confirmation email, free of charge, up to 24 hours before. Changes within 24 hours carry a £50 late change fee.

If your booking is already less than 5 days away when you move it, the new date doesn’t have free cancellation, so cancelling it later is charged as above.

Parts deposits are different

Where a job needs parts ordered in specially, we take a deposit for those separately and that deposit is not refundable. Once a part has been ordered for your car we have bought it, and for a lot of performance parts there is no sending it back.

If the part’s manufacturer does agree to take it back, we refund the deposit less the admin and restocking fee they charge us.

Our full terms of sale cover everything we supply.