- Section 1 – The Company
- Section 2 – Delivery Policy
- Section 3 – Refunds & Returns
- Section 4 – Warranty
- Section 5 – 30-Day Money Back Guarantee
- Section 6 – Damaged Goods
- Section 7 – Security
- Section 8 – Further Modification
- Section 9 – Prices
- Section 10 – General
- Section 11 – DPF & EGR Removal
- Section 12 – After market exhaust system
- Section 13 – Pop & Bangs/ Crackle Map
- Section 14 – Disclaimer
- Section 15 – Vehicle Dyno Release of liability, Road Testing & ECU Opening
- Section 16 – Complaints
- Section 17 – Using your personal data
- Section 18 – Call recording
- Section 19 – Customer supplied parts</strong
Section 1 – The Company
In these conditions “the Company” means JF Automotive Ltd “the Customer” or “Bill To:” means the person, firm or company placing an order with the Company. DPF means Diesel Particulate Filter in the terms and conditions. “the Vehicle” means a vehicle for which an order was placed by the Customer.
All orders are accepted and goods supplied subject to the following express terms and conditions. No addition there to or variation there from shall be binding to the Company unless it is in writing and signed by a duly authorised representative of the Company.
Section 2 – Delivery Policy
Our aim is to despatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 14:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 10 working days. We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses.
All orders will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less £15 or the products (whichever is less) to cover our postal and administrative costs. For security reasons, overseas orders will only be delivered to the cardholder’s billing address.
Section 3 – Refunds
The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. We will open a cancellation claim within 48 hours of you contacting us. If you wish to cancel your order please either write to us at JF Automotive Ltd, Unit 31 Integra:me, Bircholt Road, Parkwood Industrial Estate, Maidstone, Kent, ME15 9GQ or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred. Booking deposits will not be refunded.
The TCU+ Gearbox flash & XHP BMW gearbox flash is excluded from our returns policy as this is a bespoke/ single use/single vehicle product that connects to and is locked to the individual vehicles ECU and cannot be removed by the end user/customer.
Pop & Bangs (Crackle Map) is excluded from our returns policy as this is a bespoke calibrated map and as such we down not offer refunds for this product.
For parts & products orders that have been supplied correctly & assuming goods are in re-saleable condition:
-Within 14 days from the day of delivery – Goods can be returned for ANY reason for a full refund of goods. The initial delivery charge & return delivery charges will NOT be refunded.
-We do not cover returns postage back to us
-After 14 days from the day of delivery – Goods can be returned but with a 20% handling charge. The initial delivery charge & return delivery charges will NOT be refunded.
-After 28 days from the day of delivery – Goods are not accepted back for refund.
Section 4 – Warranty
The remap files are supplied with a lifetime software warranty. In the case of a vehicle tune being lost due to factory/service reset, or ECU replacement the Company will make the appropriate alterations and reapply the remap to the vehicle subject to a nominal administration charge levied at the discretion of the Company.
Some ECU’s may need to be removed to re-install the remap. If this is required, a fee may be charged to the customer.
Once an ECU/Vehicle is tuned some dealer diagnostics tools can detect it’s been modified. You may loose your manufactures warranty by having your ECU/Vehicle tuned. We are not liable for loss of warranty or repair as the owner of the vehicle wishes to have their ECU/Vehicle modified.
We can offer aftermarket warranty at the time of having your vehicles tuned so please ask.
Section 5 – 30-Day Money Back Guarantee
We offer a 30-Day Money Back Guarantee on JFA ECU remapping services. We will open a Money Back claim within 48 hours of you contacting us. If you have purchased an item within the last 30 days and for whatever reason you are not happy with it, please email us and we will issue you a returns number. Simply bring the vehicle into our workshop quoting your returns number. Once vehicle has been put back to standard, your refund will be processed. We will refund the purchase price but not any delivery or fuel costs incurred by you in returning the vehicle to us. No refund can be issued unless the car is returned to the Company workshop and the full original file is written back to the vehicle in.
The TCU Elite Flash Gearbox Tool is excluded from our 30 day money back guarantee policy as this is a bespoke/ single use/single vehicle product that connects to and is locked to the individual vehicles ECU and cannot be removed by the end user/customer
Pop & Bangs (Crackle Map) and stage 3 tuning is excluded from our 30 day money back guarantee policy as this is a bespoke calibrated map and as such we don’t offer refunds for these products.
No refund can be granted unless the vehicle is returned to the original state by JF Automotive. The 30-day money back guarantee only applies to JFA remaps and does not apply to other services, parts or dyno sessions.
If another modification is purchased alongside a tuning file, which relies on a remap to operate, only the cost of the file is covered by this guarantee. We reserve the right to withdraw this 30 day money back guarantee.
XHP Gearbox Tunes – Trial Period/Cancel Vehicle-Unlock – We can only offer refunds within a 24 hour period from the initial upload date/time. This is part of XHP’s terms and conditions.
Section 6 – Damaged Goods
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please call us on 01622 321500 within 3 working days of receipt of your order. We will open a damaged goods claim within 48 hours of you contacting us. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. Please contact us first and we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us. You will need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.
Returns Address: JF Automotive Ltd, Unit 31 Integra:me, Bircholt Road, Parkwood Industrial Estate, Maidstone, Kent, ME15 9GQ
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.
Section 7 – Security
We want you to be able to purchase products from our website with complete confidence. This means that your personal details, including payment details, are encrypted when transmitted to us. When you ‘Proceed to Checkout’, secure pages are indicated by the address on the address/location bar changing from “http://” to “https://” with a padlock symbol in the bottom right-hand status bar of your web browser. We use PayPal for all of our transactions. We do not store credit card details nor do we share customer details with any third parties.
Section 8 – Further Modification
If a modification is made to the vehicle following work completed by the Company which necessitates a further change to the remap, the Company will make the appropriate alterations and apply the new tuning file. Charges for this work are at the discretion of the Company.
Section 9 – PRICES
Whilst every endeavour has been made to ensure the accuracy of the price quoted, no responsibility shall be accepted for any errors or omissions. Prices are subject to alterations by the Company without prior notice and the price ruling on the service date will be charged unless a formal written quotation given by the Company has been accepted.
Section 10 – General
Section 11 – DPF & EGR Removal
The Company cannot be held responsible for any other faults with a vehicle after a DPF has been removed. In the case of a damaged turbo, catalytic converter, faulty EGR valve, coke deposits on the engine internals or any other fault relating to the blocked DPF the Company cannot offer any warranty or guarantee. Some vehicles may smoke and smell more after a DPF has been removed and in this case, the Vehicle may require further investigation at an extra cost. As of February 2014, a vehicle will automatically fail a Ministry of Transport (MOT) test if a DPF filter had been fitted as standard but is found to be no longer present. JF Automotive accepts no responsibility if your vehicle fails an MOT due to a missing DPF.
If UK Law and Legislation alter about the fitment of a DPF after the Company has removed the DPF they will not be held responsible for a failed M.O.T or any notice or legal fine given by the Vehicle and Operator Services Agency (VOSA).
Section 8.2.2/8.2.1 – ANY emissions device missing, modified or defective is a failure (Includes EGR, DPF, GPF, everything)
Section 12 – After Market Exhaust Systems
M.O.T regulation state that an exhaust systems that is louder than a like for like vehicle is a failure. For this reason we can not guarantee any exhaust system we sell or sell and fit will be road legal and fit for M.O.T regulations.
Section 8.1 Noise
Section 8.1.1 Noise suppression system
During the emissions test for the vehicle rev the engine to around 2,500rpm or half the maximum engine speed if this is lower on vehicles not subject to an emissions test.
Exhaust noise from the vehicle must not be unreasonably above the noise level you’d expect from a similar vehicle with a standard silencer in average condition.
ANY emissions device missing, modified or defective is a failure (Includes EGR, DPF, GPF, everything)
Section 13 – Pop & Bangs/ Crackle Map
We do not offer any guarantee or insurance against damage to your engine or exhaust system including the catalytic converter when a Pop & Bang map is installed on your ECU. This software modification comes with direct consequences for your engine and catalytic converter. The most devastating side effects for your engine include damage to the valves, turbine and piston heads due to the explosions which happen at very high temperatures. These components outside the cylinders are not intended to ever get into touch with such high temperatures.
We don’t offer any refunds on this product if its not to your liking, expectations or requirements.
Section 14 – Disclaimers
This website and its contents are provided to you on an “as is” and “as available” basis. We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses. We, our directors, employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website. We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error-free or uninterrupted. We will not be responsible to you if we are unable to provide our Internet services for reasons beyond our control.
Links to other sites: We accept no responsibility for the contents of any other websites to which this website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites.
Section 15 – Vehicle Dyno Release of liability, Road Testing & ECU Opening.
As the customer with regards to JF Automotive Ltd and their staff. It is understood that: The Customer grant permission for JF Automotive to operate my vehicle in any manner it deems appropriate, including operation on and off a Mustang chassis Dynamometer, and I/customer assumes full liability for loss or damage during said operation. The Customer agrees that JF Automotive is not responsible for any loss or damage to my vehicle or person as a result of the operation. No warranties or guarantees have been made to the customer who expressly acknowledges and understands vehicles can suffer serious and catastrophic damage during or after operation on a Dynamometer. A Dynamometer pushes a vehicle and many of its mechanical components to critical levels which by its very nature may cause failure of those components. ECU removal and bench tuning can cause damage to the loom, the ECU electrical board components and casing, JF Automotive is not responsible for any loss or damage to the ECU or the vehicle because of this. The Bottom line: The customer is responsible for everything including any determination or road worthiness or safety of his vehicle and expressly acknowledges that JF Automotive Ltd and its staff is not responsible for any loss or damage to his vehicle or person as a result of the dyno / rolling road operation and herby releases, discharges and indemnified JF Automotive Ltd against any and all causes of action arising as a result of the operation of their vehicle on the dyno. If your vehicle has a current fault we reserve the right to charge a standard diagnostics check or dyno session. Ok, this might all sound a bit scary, but its just to protect ourself aginaist a faulty engine. Trust us when we say, we will look after your car like its our own. Before and after we tune a vehcile we may need to road test it to check for faults and/or driving characteristics. This may involve a long road test for our own data logging and internal tests. We will and cannot be held responsible for engine failure on road tests as we may need to test the vehicle hard heavy loaded conditions.
Section 16 – Complaints
We encourage everyone to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on firstname.lastname@example.org or telephone Customer Care on 01622 321500.
Section 17 – Using your personal data
We may use your personal information to send you information by email.
Your personal data is secured.
JF Automotive can retract or alter these terms and conditions at any time without prior notice.
Section 18 – Call recording
JF Automotive Ltd use a telephone system that is capable of recording call details and conversations. Like many other organisations, this is a standard practice that allows the recording of telephone calls for quality monitoring, training, compliance and security purposes.
Calls made or received by our employees, via either main office numbers, direct dial numbers and mobile phones may be recorded. These recordings will only be used for the purposes specified in this policy.
Information that is recorded:
The time, date and duration of the call.
The telephone number of the person making the call, and the number being called (unless withheld).
If listed within our systems, the names of the participants.
An audio recording of the conversation.
We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation, including:
The Regulation of Investigatory Powers Act 2000.
The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000.
The Telecommunications (Data Protection and Privacy) Regulations 1999.
The General Data Protection Regulation 2016.
The Data Protection Act 2018.
The Human Rights Act 1998.
Under normal circumstances a call will not be reviewed unless:
it is required to establish the existence of facts relevant to the business.
it is necessary to investigate a complaint.
it is part of a management check that service standards are being met.
it is required for the prevention or detection of crime.
it is necessary to check compliance with regulatory procedures.
it will be used in training and coaching our staff, however in such cases calls are edited so that the caller remains anonymous.
Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with data protection law. It will be:
adequate, relevant and not excessive.
used for the purpose(s) stated in this policy only and not used for any other purposes.
accessible only to authorised JF Automotive Ltd employees.
not kept for longer than necessary and will be securely destroyed when it is no longer required.
not passed to any third parties unless they have a legal right to it (for example the Police or HMRC) or there is a legitimate business need to do (for example in defence of an allegation against JF Automotive Ltd or our employee).
Under GDPR you have the right to request a copy of your calls, and to request that your calls be deleted if you believe we are keeping it for longer than necessary. These requests should be directed to email@example.com
Section 19 – Customer suppled parts
We will fit customer supplied parts depending on the make of the part and what part it is. We can supply an estimate time to fit this part but if it takes longer than quoted we will charge the full labour time recored to you the customer. If the part is faulty or doesn’t fit for any reason we will charge you the customer for the labour time recorded up until that point. If the part becomes faulty, needs removing or else then we will charge the labour time recorded to you the customer.
We offer no warranty on customer supplied parts, their quality, fitment or any damage that they may cause to other parts of the vehicle.
We can refuse to fit customer supplied parts at any point.
This is why we prefer to supply and fit only quality parts.